The Land Rover cars purchased from 01.01.2009, the road assistance program is valid. Read more about what is included in the program conditions – read on our website.

Program Help on the Roads

The program “Help on the roads” is connected for free for all new Land Rover cars purchased from official dealers, and is valid for three years from the date of transfer of the car to the first owner.

After the car is three years old, the program can be extended on a paid basis. We made sure that every owner of the car of our brand could choose the most suitable package of services and prepare
Three profitable options for extending the program.

The provision of the Service “Help on the Roads” was organized by Jaguar Land Rover LLC and is carried out by Auto Auto Auto Auto (RAT) JSC.

Whatever happens, help will come!

No matter how perfect the car is, no one is safe from unpleasant surprises on the roads. Jaguar Land Rover always cares about its customers.

Elimination of a malfunction on the spot*

If the car was discharged, the wheel was discharged, fuel ended, some system signals turned on, doors are blocked, etc., you can get advice on independently eliminating the malfunction of our operators or our experts will carry out simple repair on the spot.

Car evacuation **

If the car failure cannot be eliminated on the spot, we will try to organize the evacuation of the car to the nearest official dealership. If a car breakdown arose in a city where several official dealerships are used, then you can independently determine the dealer to which the car will be evacuated. Also, your car will be evacuated to the selected dealer center in the event of an accident, when the car cannot continue to move independently due to the damage received.

Ensuring the safety of the car at night

If the breakdown occurred at night, your car will be evacuated to parking the dealer center.

Taxi provision

The program provides for the service of providing a taxi for you and your passengers from the place of malfunction to your home or to the place of travel within the settlement in the process of providing road assistance services. A taxi is provided in case of evacuation of the car. You can also use the taxi service to travel on the opposite route – from the dealership home or to the hotel. The taxi limit is 1,500 rubles per trip.

Car delivery after repair

After completing the warranty repair, we offer you a car delivery service to your place of residence or to the place determined when loading the car to the tow truck.

Hotel accommodation and compensation for transportation costs

If your car cannot be repaired on the spot during a long trip (on the territory of the program, but outside the city of living the car owner), we will try to organize for you and your passengers a hotel for up to five days. The program covers the cost of placing up to 10,000 rubles per person per night.

If you are not ready to expect or a breakdown cannot be eliminated by a local dealer for five days, for you and your passengers we will order and pay for train tickets or a plane to continue traveling to the point and/or return home. The coating according to the program is 20,000 rubles per person for one trip back and forth.

Full information on the program “Help on the Roads” can be obtained by phone of the Jaguar Land Rover information center. The call is free. Appeals under the program Help on the roads are accepted around the clock.

Russia: 8-800-200-80-81
Belarus: 8-820-0071-80-81
Kazakhstan: 8-800-200-80-81
Armenia: +374 60-70-9110

For international calls:
+7-495-777-85-36

Note: Outside the country, expenses for payment of roaming may arise in accordance with the tariffs of your mobile operator.

If you have any problems or questions about the work of the program “Help on the roads”, please write to us using Feedback form , and we will make every effort to provide you with the necessary information or support.

Territory of the Program

• Russia
• Belarus
• Kazakhstan
• Armenia
• Ukraine
• All EU countries
• Turkey
• Morocco
• Tunisia

Malfunctions, in which the support does not apply, and the services are not provided:

– a malfunction that arose as a result of the action of force majeure circumstances, such as war, revolution, uprisings and riots, robberies, terrorism, criminal actions, strikes, earthquakes or other natural disasters, as well as natural and environmental phenomena (tarry precipitation of trees, hail, storm, storm lightning, strong rains), confiscation or actions of the authorities to be forced, prohibitions of authorities, piracy, explosions of objects, fires, as well as nuclear or radioactive influences;
– a malfunction that arose as a result of the recipient of the service for motorsport, participation in sports competitions or the corresponding test races or competitions of any kind;
– malfunction of the trailer;
– a malfunction that arose outside the period of distribution of the program;
– The contractor has a technical ability to provide a service, including if the performance of work, the provision of services is difficult or impossible due to restricting access to the car of the contractor and/or partner of the contractor, or if the performance of such work is associated with the emergence of the danger of harm.

The conditions for the specified components of the program “Help on the roads” and the coverage limit specify the official dealers of the Jaguar Land Rover or by calling the program “Help on the Roads”.

* The elimination of a malfunction on the spot is carried out within 200 km from the border of the city in which the official dealer center is located.

The elimination of a malfunction is not carried out in the following cases:

– if a person who has the authority to drive this vehicle is in a state of alcohol or narcotic intoxication, or there are signs of such intoxication
– if the car must perform work that have the nature of the regulatory, related to regular then, etc. (for example, replacing brake pads, oils, technical fluids, etc.)
-in a situation in which the fuel was incorrectly filled into a gasoline engine-diesel fuel, into a diesel engine-Benzine)

The service is provided in settlements and outside the settlements within the road. If the contractor has technical capabilities, the service can be provided outside the limits of the road, provided that the recipient is paid at the place of service.

** Such events as reviews of cars, maintenance, regular or other kinds, technical inspections are not considered a malfunction.

It is possible to use the evacuation service if the car cannot independently get to the dealer center (immobilized) or the operation of which is prohibited by the manufacturer for technical reasons. The evacuation is carried out within 200 km from the border of the city in which the official dealer center is located. The service is provided in settlements and outside the settlements within the road. If the contractor has technical capabilities, the service can be provided outside the limits of the road, provided that the recipient is paid at the place of service.

The evacuation is not carried out in the following cases:

– malfunctions (damage) arose due to natural disaster, as well as the participation of the car and its owner in automobile competitions;
– A person who has the authority to drive this car is in a state of alcohol or narcotic intoxication, or there are signs of intoxication.

In case of malfunctions that do not apply to the program, the cost of evacuation services is paid by the recipient of the service.

In the case of ordering services/performing work on the road, travel on which is paid, the recipient of the services is obliged to compensate for the expenses of the contractor/partner of the contractor incurred for travel along such a paid highway.